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Order handling fee
• The buyer pays €0.39 for each of your orders.
• Your product prices do not change, and the fee costs you nothing – the amount collected from the buyer equals the amount you pay to Varle.
• The fee is not included in your turnover, and no commission is charged on it.
• If an order is fully cancelled or returned, the fee is refunded to the buyer.
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HOW THE FEE WORKS
• Each seller's products in the cart are grouped into a separate order, so the fee applies to each seller's order separately.
• The buyer sees the fee in the cart before placing the order; it is automatically added to the order total.
• The fee is transferred to you together with the order amount.
INVOICES
• To the buyer: on the invoice or receipt, include a separate line "Order handling fee – €0.39" (for VAT payers – including VAT).
• From Varle: your monthly VAT invoice will include an "Order handling fee" line (number of orders × €0.39 incl. VAT). It is paid together with the commission, within 30 days.
WHAT YOU NEED TO DO
1) You cancel an order
→ Change the status to "Cancelled". If the order has been paid, refund the buyer €0.39 together with the order amount.
→ This order will not be included in Varle's invoice. Commission is calculated as usual.
(Orders with the statuses "Cancelled (no messages)" and "Duplicate" are excluded from the invoice automatically – no action is needed.)
2) The buyer returns all items – same month (e.g. ordered and returned in November)
→ Refund the buyer €0.39.
→ Change the status to "Cancelled" (even if it is "Finished") and write "Order returned" in the comments section. The buyer cannot see this comment.
→ The order handling fee will not be charged for this order. Commission is calculated as usual.
3) The buyer returns/cancels the whole order (all items) – a later month (e.g. ordered in November, returned in December)
→ Refund the buyer €0.39.
→ Change the status to "Cancelled" and write "Order returned" in the comments section.
→ Email marketplace@varle.lt with the order number. We will reduce your next VAT invoice by €0.39. We cannot do this without your email.
4) The buyer returns only some of the items
→ Do not refund the fee and do not change the order status.
• Your product prices do not change, and the fee costs you nothing – the amount collected from the buyer equals the amount you pay to Varle.
• The fee is not included in your turnover, and no commission is charged on it.
• If an order is fully cancelled or returned, the fee is refunded to the buyer.
——————————
HOW THE FEE WORKS
• Each seller's products in the cart are grouped into a separate order, so the fee applies to each seller's order separately.
• The buyer sees the fee in the cart before placing the order; it is automatically added to the order total.
• The fee is transferred to you together with the order amount.
INVOICES
• To the buyer: on the invoice or receipt, include a separate line "Order handling fee – €0.39" (for VAT payers – including VAT).
• From Varle: your monthly VAT invoice will include an "Order handling fee" line (number of orders × €0.39 incl. VAT). It is paid together with the commission, within 30 days.
WHAT YOU NEED TO DO
1) You cancel an order
→ Change the status to "Cancelled". If the order has been paid, refund the buyer €0.39 together with the order amount.
→ This order will not be included in Varle's invoice. Commission is calculated as usual.
(Orders with the statuses "Cancelled (no messages)" and "Duplicate" are excluded from the invoice automatically – no action is needed.)
2) The buyer returns all items – same month (e.g. ordered and returned in November)
→ Refund the buyer €0.39.
→ Change the status to "Cancelled" (even if it is "Finished") and write "Order returned" in the comments section. The buyer cannot see this comment.
→ The order handling fee will not be charged for this order. Commission is calculated as usual.
3) The buyer returns/cancels the whole order (all items) – a later month (e.g. ordered in November, returned in December)
→ Refund the buyer €0.39.
→ Change the status to "Cancelled" and write "Order returned" in the comments section.
→ Email marketplace@varle.lt with the order number. We will reduce your next VAT invoice by €0.39. We cannot do this without your email.
4) The buyer returns only some of the items
→ Do not refund the fee and do not change the order status.